I called about a month ago to book a first service. I delivered my car in the morning and they called me back a few hours later to notify me that my car was ready and there was no issues...that simple...i know that if there are any issues they would let me know straight away but on a new cars 1st service there should be none. Which is why i like Bicester Ford as you can rely on their cars for quality, performance and reliability. Thank you Ford